What Our Customers SayCustomer Reviews
We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Ford Transit (Belfast) Mr McAllisterBought a van from gw holmes..i was an overseas buyer.and Thomas gave me a very true description and condition of the vehicle over the phone.i bought the van.but it needed a few extras fitted to it so it would be, when I received it ,be ready to go to work...not a problem to this company..thomas dealt with it all..the van was delivered to a port in scotland for me by Thomas's dad a real nice guy and with fuel put in the tank for me, And when I seen the van.it was way above what I expected.in fact brillant..i can't thank g.w.homles enough..and as for Thomas.. he went above and beyond for me.in this day and age..this is a rare thing.an honest and truthful dealer...i would have no hesitation in buying from g.w.holmes again..a big thank you again.happy customer from belfastðŸ‘
Fiat 500Credit where credit is due! Massive thanks to Thomas for taking the time to sort my daughter's car today. Always receive such a wonderful service, nothing is ever too much trouble. We really appreciate all your help. A 'fabulous' little garage, will definitely recommend ðŸ‘Œ
ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸ Five star service every time XxX
Jay (Autotrader)We all get a bit worried when buying a second hand car but I heard a lot about this garage G.W HOLMES & SON so I followed them on Facebook. took a look down after we seen a family car we liked. After a few minutes of looking around I was approached by the sales manager. I pointed out the car I was interested in and he talked me through everything and at no point did I feel pressured in to buying it. had a test drive and bought the car and came with great warranty. They are a m.o.t test centre with in-house fully qualified mechanics so any problems just contact them. Excellent customer service. I would recommend this garage to anyone.
Sandi (Mini)I work as a community staff nurse and rely solely on my car for work, my clutch had decided to fail me and I had taken it to GW Holmes to have repaired as it was local to where I live. Thomas took my history and had given me a rough timeframe of repair. To my surprise my car was ready quicker than expected, he knew I was stuck to pick the car up so he went above and beyond and had it dropped off to me as he knew I needed and relyed on my car. I lost no working time due to this and can't thank him and his team enough. I can't recommend this garage enough. Not overpriced and very professional, I can see why there have been an established family run company for many many years. Every customer is important to them and I felt that. Great customer service experience and I won't go anywhere else now.
Land Rover FreelanderJust wanted to say thank you again, in love with the car now I'm fully used to it customer service was fantastic very pleased with everything
Miss Franey (Hyaundai I10) RAC Approved dealer System"Absolutely brilliant service. Staff were very friendly and helpful and kept the whole process completely stress free. They MOT'd the car just before I picked it up, filled the tank and even put my car mats in for me. Would definitely recommend. "
Rachel Mini (Autotrader)Amazing customer service from a very helpful, honest and reliable dealership. I cannot fault them in any part of my dealings with them. I would highly recommend to anyone.
Georgia Vauxhall CorsaWhat a great family run business! Thomas himself is the best at what he does, so helpful and honest. After plenty of expierence with poor cars and dealerships, it was a massive relief to find this company is all about customer service and experience. Would definitely reccomend this company
Michelle (Autotrader)Outstanding service! Local family run business and the personalised service received reflects this. Was recommended here by a friend as these guys specialise in low mileage vehicles. Ecstatic with the deal I received & I love my new car! Thank you very much!!! Would recommend to anyone.
Jayde (Autotrader)I was looking to buy a car and getting fed up of pushy sales men with the sales patter n spiel. When I came across G W Holmes & Son A fantastic dealership. The sales person is a true asset to the place creating a relaxed atmosphere. Putting you at ease. I will definitely be using G W Holmes & Son again. Thumbs up from us guys.
John Ford TransitAbsolutely recommend G W Holmes and Son Everyone was incredibly helpful and friendly (even when they were standing out in snowy cold weather!) Our sales person, Thomas was really knowledgeable and informative. We had a great test drive and put down a deposit for same car afterwards. Thank you to all involved!
Anthony (Ford Transit Custom) AutotraderI've just bought a vehicle from G W Holmes & Son and can honestly say after years of buying cars and vans this is the most honest person I've dealt with , the vehicle is exactly as advertised and was in excellent condition , he is very knowledgeable person about the motor trade but does not push you into anything its a shame all motor vehicle dealers are not like him , I would reccomend G W Holmes & Son to anyone .. thank you again
Mr Blake Honda CR-VExcellent family business, bought a Honda CRV, couldn't be more pleased from start to finish! Thomas is a real gent and nothing is too much trouble and he's not pushy. Real family run atmosphere. If you're worried about spending your hard earned cash on a banger, don't be - 100% great experience."
Mr Box Ford S Max (Delivered to Birmingham)Friendly guys, very helpful and went out of there way to make me happy
David C3 Picasso"Bought a Citroen Picasso, given a good trade - in price on my Peugeot Partner. Citroen is superb, never been so pleased with a car. The young man who dealt with us was a pleasure to deal with, very efficient, knowledgeable and friendly. It's rare to see such customer service nowadays, this is a genuine family run business ,you will be well looked after here. Highly recommended. - Thank you."
Ben Ford Transit ConnectGREAT FAMILY RUN BUSINESS!!!
I purchased a Ford Transit Connect from Thomas at G W Holmes & Son and I have to say I had a great experience from start to finish.
PRE-SALE...After a test drive I asked for a few minor points to be addressed before purchase and Thomas agreed without question.
DURING...We agreed a day to collect and when I returned Thomas put the van up on the ramp and showed me all the work had been done, he'd put 12 months MOT on it and even put in a full tank of diesel!
AFTERSALES...A couple of days after getting the van home I had an unforeseen problem with it and again Thomas could have not been more helpful, I booked it in to my local garage and Thomas liaised with them and paid for all the work to be carried out.
Thank Again ðŸ‘
Mr StraughtonFantastic to deal with, open and honest, outgoing and accurate with the description of the car. They even delivered the vehicle to me and it wasn't an issue or too much trouble. Car was mot'd and serviced prior to me getting it and all went smoothly. Would highly recommend this dealer."
Mr Taylor Fiat 500Comprehensive vehicle knowledge
Mrs Pattison Fiat 500No pressure sales very helpful. There was a problem with the car after purchasing but contacted and took in for repair straight away with out any problems
Vanessa Slade Isle of WightThank you to Thomas for selling me my lovely car, and for arranging transport to the ferry terminal in Southampton, so that I could take it home to the Isle of Wight! Thanks also to Graham, for being the transport! Not the easiest journey! Can\'t recommend highly enough! Very satisfied!
Maria Ford FocusI would just like to say a big thank you to Thomas at G.W.Holmes and Son. Picked up my new car today. Service was fantastic and I feel confident he will have me as a loyal customer in the future. Would highly recommend.
Amanda Vauxhall AstraPurchased a Astra, Thomas was a great help and even helped me tax the car. I Would highly recommend this garage to anyone
Mrs Jackson Nissan NoteThomas holmes went out his way to meet my needs
Mr Wolff Ford FiestaExcellent attention and a rapid, satisfactory conclusion. Bob Wolff
Mr Bryce Vauxhall InsigniaI've just bought a car from Thomas, the service was very friendly and helpful. I highly recommend them!
Charlotte Vauxhall CorsaHad my car three month..salesman Thomas is Such a good help and will help you with any problems Recommend this car shop to anyone!!
David Geener Renault ClioJust bought a 60reg renault clio.... service was excellent.... salesman called Tom.. .. I'd recommend everyone to use them... very happy.. .
Mr LeggeI have dealt with Holmes's Garage for over 30 years buying petrol and hiring vans ect but I have just purchased my first car from them carnt praise them enough first class service Thomas
Paul Mounsey Ford Fiesta Dieselexcellent service from 1st visit to picking up my new car would highly recommend any one looking for a new car to take a visit
Heather evansI picked my new car up today and the service I received was fantastic nothing was a problem fir thomas even did the paper work I would highly recommend to friends and family can't thank you enough x
Bill Holmes Ford FiestaI really couldn\'t fault the service that I received from Thomas. As I was buying the car for my elderly father-in-law who lives some distance away from me it was important that the car was sound. If my experience was anything to go by I cannot fault the service and the quality of the vehicle. I would recommend this garage to anyone looking for a quality used car and a service to match
Mr and Mrs Griffin Renault ClioHi Thomas l\'d just like to thank you very much for the Renault Clio you delivered for us on Tuesday it\'s was abit of a gamble buying it when l\'d never set eyes on it but it was gamble worth taking anything was just as you said absolutely made up with it, great service from you and your Dad would recommend to any one , buy with confidence Rob ( Cheshire)
Bridget Strawbridge Ford FusionI've just had the best car buying experience ever. Thank you.
To anyone reading this..... I've been looking for the right car since mine was written off last year (when I wasn't even in it) and searching for a replacement has been a nightmare. To cut a long story short, we finally found the right car on-line at G.W Holmes & Son's garage in Durham... and they have just delivered it all the way to Shaftesbury in Dorset. The car ended up being a better price including delivery than buying the same car (same age, mileage etc) locally.
The main thing though, has been the service. It has been second to none and I am being truthful when I say we would look first at this garage when we next need a car, wherever in the UK we live.
It's so nice to find a (family) business with good old fashioned values that you can trust.
I don't usually leave feedback on things I buy, because I'm too pushed for time, but this was too good an experience not to write about!
Thank you G.W.Holmes & Son Quality Used Cars
Julie Anne Vauxhall CorsaCan't thank you enough helping me buy my car. Got to say the quality and custom service is fantastic. Helped with every aspect even down to paperwork.Will be coming back that's for sure. Thank you so much :)
Owen Peddelty Vauxhall AstraI recently bought a car from the garage and it's absolutely great, immaculate inside and out, I couldn't pick a fault anywhere with this car, as well as the quality of the car the customer service I received was top notch, I would recommend anyone who is looking for a car to come here
Citroen PiccassoOver the moon with our new car great condition and the mileage was amazing great place for a low mileage quality car
John Toyota YarisAll vehicles exceptionally well presented Thomas also housed the car for us until Christmas eve so as we could give it to our son on Christmas top garage
Jack Andrews Peugeot 107Many Thanks for the excellent service anyone after a used car this is the place to go Safe, Trusted and honest at all times Thanks Thomas
Megan Goodwin, VW PoloGreat Service
Sarreh HutchinsonGot our car last week and we are over the moon with it fantastic friendly and reliable service, Will defo be back carnt thank you enough
Jean MacRaeMy car was delivered very promptly this morning up to the Scottish Highlands. Excellent customer service, A pleasure to do business with carnt thank you enough.
Devon Suzuki SwiftAs a first time car buyer I couldn't be happier with this Garage or recommend the team there more highly!! I have experienced brilliant service from buying the car to any little thing now!! It's 100% worth looking here if you're after a car/have any problems with your own, they're all absolute stars!! Definitely would buy another car from here in the future!
Sandra Vauxhall Corsa AutomaticAfter such a struggle to find a good automatic car I visited the garage he opened up for me on a Sunday morning as that was the only time I could get down and on the Monday night he delivered me the car with 12 months MOT and they had serviced the car for me absolute pleasure to deal with made my whole process so relaxing and hassle free THANKYOU 5*****